Support Center

Contact UNINELL at service@uninell.com with your model name, proof of purchase and a description of the issue.

Use only original or manufacturer-approved accessories and charging equipment specified for your model. A similar shape does not confirm compatibility. Check the exact model and part identification before buying.

Keep the packaging, proof of purchase and photos of missing or damaged items. Contact UNINELL with your model and order details. Do not use damaged power components; support must confirm the appropriate resolution for your order.

No. Do not vacuum liquid or operate the appliance in standing water. A robot’s controlled mopping function does not make it suitable for collecting spills.

Do not collect burning or smoking materials, liquids or hazardous chemicals. Remove hazardous material before cleaning.

No. The appliance is not a toy. Prevent children from playing with it or touching moving parts. Supervise children and pets around a moving robot; do not stand, sit or place objects on the robot.

Use Smart Life, as specified in the manual. Scan the download code in the supplied documentation, install the app, sign up or sign in and then add the robot. Do not substitute another model’s or competitor’s app.

Use a 2.4 GHz Wi-Fi network for setup. The instructions specify 2.4 GHz, so do not use a 5 GHz-only network. Enter the correct network name and password for the network used during setup.

Enable Bluetooth on your phone and turn on the robot. Hold the robot’s Home/recharge button for about 3 seconds until the indicator flashes. Add the discovered device in Smart Life, enter the 2.4 GHz Wi-Fi details and wait for confirmation.

Check 2.4 GHz Wi-Fi, the password, phone Bluetooth, pairing mode and signal strength. Re-enter pairing mode. If it still fails, restart the router, check for app updates and retry. A factory reset is not the default first step.

You can start basic cleaning with the robot’s power/clean button. Press briefly to start, press a button during cleaning to pause and press the clean button to resume. This does not mean advanced features such as room editing are available offline.

Hold the robot’s power button to switch it on or off. A short press starts cleaning. Distinguish holding for power control from pressing briefly for cleaning; pausing is not the same as powering off.

The manual describes sleep after roughly 10 minutes without operation, with the light off. Press any robot button to wake it. If it does not respond, check the battery and charging status.

Place it against a wall on a hard, level floor, not on carpet. Leave about 0.6 m (2 ft) on each side and 1.5 m (5 ft) in front, away from stairs or drop-offs. Choose good Wi-Fi coverage for connected use.

Remove shipping protection and film, fit the side brush and clear cables, tangling hazards and fragile items from the floor. Use necessary physical barriers at stairs, balconies or other drop-offs rather than relying only on sensors.

Clear obstacles around the dock and move the robot closer before retrying. Switch off as required for maintenance and use a dry cloth on charging contacts and docking-location areas. Check that the dock has power and is positioned as instructed.

Check both ends of the dock power cable, the outlet and the dock indicator. Disconnect power as required for maintenance, wipe robot and dock charging contacts with a dry cloth, then align the robot again. Do not bridge contacts with metal objects.

Stop and switch off the robot. Check the main brush, side brush, drive wheels and front caster for entanglement or jamming. Remove visible debris and correctly refit removable parts. Contact support if the problem persists; do not force continued operation.

Switch off and disconnect dock power as required for maintenance. Gently wipe sensors and charging contacts with a soft, dry cloth. Do not spray cleaner or water into sensor openings or rinse charging contacts.

The manual states that cleaning will not start when power is too low. Put the robot on its powered dock to charge before starting a task. Being able to turn on does not mean there is enough charge for cleaning.

Briefly press the Home/recharge button while the robot is idle or paused. It will try to return to the dock and also returns automatically after cleaning. Keep the approach path and dock surroundings clear.

Remove protective foam and film from the robot, bumper and station. Press the side brush into place, attach the mop cloths to their holders and fit them underneath. Align the station ramp with the front and press it until locked, then check charging-contact alignment.

The manual recommends charging for up to 4 hours before the first cleaning. Place the robot in front of the station with its charging contacts facing the station and slide it in. A breathing blue light indicates charging. To remove it manually, slide it out before lifting.

Fill with clean water no higher than the MAX line. The manual recommends distilled water in hard-water areas to reduce scale. Close the lid securely and seat the tank fully. Do not add dish soap or unapproved cleaners to this tank.

Remove both water tanks, open the dedicated solution compartment counterclockwise, add the specified official solution and close clockwise before refitting the tanks. The supplied manual permits designated solution only; do not substitute dish soap, foaming cleaner or another brand without approval.

Press the Home button while the robot is charging or standing by on the station to start manual dust collection. Off the station, the same button sends an idle or paused robot back to the dock. Check its location and state first.

Check that auto-emptying is enabled in the app, the dust-compartment cover is fitted and Do Not Disturb is not suppressing it. The manual says returning without a cleaning task does not trigger auto-emptying. Use the manual emptying control when needed.

Check that the main brush and cover are correctly fitted, then inspect the filter, ducts, inlet, dustbin and bag for blockages. Stop and disconnect power before removing accessible obstructions. Do not dismantle the station motor; contact support if the problem remains.

Open the compartment, pull the old bag’s tab to seal its opening and remove it for disposal. Clear visible obstructions near the air inlet, slide the new bag’s card fully into its guides and replace the cover. The collar must be seated; simply placing the bag inside is not enough.

Empty dirty water promptly, wash the inside with warm water, mild soap and a sponge, rinse thoroughly and air-dry. Before lifting, secure the lid and use the handle rather than lifting by the lid. Do not put the tank in a dishwasher.

Lift the tray out using its front tab, remove the drain/filter insert and wash the separated parts with warm water, mild soap and a sponge. Rinse and let them dry completely before reassembly. Refit the dirty-water extraction tube straight into the drain opening.

Remove the magnetic top cover and release the dustbin. Take out the filter and brush dust away; use a handheld vacuum for larger debris. The dustbin may be washed, but not in a dishwasher, and must dry completely. The manual does not authorize washing the HEPA filter or opening its fixed frame.

Remove them from the holders and shake off loose debris. Hand- or machine-wash with mild detergent, then air-dry. Do not use a household tumble dryer because heat may damage the hook-and-loop fasteners. Secure the dry cloths to their holders before refitting.

The manual recommends weekly cleaning of the main and side brushes. Pull the side brush upward. Release the main-brush cover tabs, remove the cover and lift out the brush. Remove hair and compartment debris, then refit the brush and cover securely.

The manual says the cloths will not be washed if they were not used during that task. After a mopping task, check that the clean-water tank is seated and filled, the dirty-water tank is seated and not full, and the washing tray and filter are correctly installed.

Check that automatic drying is enabled in the app. The manual says drying starts only after mopping or mop washing. A vacuum-only task or a return without a related wet-cleaning cycle does not by itself indicate a drying fault.

The manual describes side-brush extension in corners and mop extension along walls or certain obstacles, not constant extension. If they fail to extend in the relevant situation, stop the robot and check for hair or debris jamming the mechanism. Do not force the arms.

Solid red can indicate water in the tray, a misplaced clean- or dirty-water tank, or another error. Check tank seating, drainage and filter obstructions. If it remains red, record any app message and contact support; red alone does not specifically mean low water.

Solid blue can mean standby, cleaning, pause or fully charged. Breathing blue can mean power transitions, dock search, charging or updating; flashing blue means Wi-Fi reset. Breathing red means low battery; flashing red means an error. Check the app and current operation as well.

Check the schedule and Do Not Disturb settings in the app. The manual requires battery charge above 20% for scheduled tasks. Recharge if needed. A saved schedule does not guarantee operation with insufficient battery or during Do Not Disturb.

First check Do Not Disturb. This manual also lists the “Ignore Carpet” setting as a possible factor, so check the corresponding app option. Record the task and settings for support rather than deleting the map or factory-resetting first.

It enters Quick Mapping on first use or when started after deleting the current map. The manual describes standard suction with no water output while exploring open areas. Normal vacuuming or mopping starts after mapping is complete. Allow access to the areas you want mapped.

The manual says stopping the task or switching off during Quick Mapping does not automatically restart that mode next time; regular cleaning follows instead. To remap deliberately, delete the current map in app map management and start again. Confirm first, because deletion removes the current map.

Auto cleans the home automatically; Room cleans selected rooms; Zone cleans a selected area; Spot targets a local location. Choose the mode for your task, then check suction, water level and cleaning-cycle settings.

Open the device’s map settings for room editing, no-go zones, virtual walls and map selection. Check that restrictions are positioned correctly. Virtual settings are not physical barriers; follow the safety instructions for stairs, balconies and other hazardous edges.

Use Cleaning Preferences in the app to adjust suction, water level, cleaning cycles and vacuum/mop mode. The app guide does not give numerical values for every setting; use the options shown for your connected device.

More Settings in the app lists Schedule, Do Not Disturb and Dust collection. Do Not Disturb affects some automatic tasks described in the manual, and the station light can be off in this mode. Check it when schedules or automatic emptying do not run.

The supplied manual lists a rechargeable lithium-ion battery rated at 14.4 V and 5200 mAh. This capacity alone does not establish a fixed runtime and should not be used to infer compatibility with batteries from other models.

No. Do not use Zenith 10 to vacuum liquid or operate it in standing water. A robot’s controlled mopping function does not make it suitable for collecting spills.

Do not collect burning or smoking materials, liquids or hazardous chemicals. Remove hazardous material before cleaning.

Stop using damaged or leaking equipment, batteries or power components and contact support. Do not open the battery, short its terminals or repair internal circuitry yourself.

No. Do not immerse or rinse the main unit, battery, charging equipment or electrical contacts. Wash only removable parts expressly identified as washable in the model’s instructions and let them dry completely before refitting.

No. Zenith 10 is not a toy. Prevent children from playing with it or touching moving parts. Supervise children and pets around a moving robot; do not stand, sit or place objects on the robot.

Do not run Zenith 10 without its dustbin, filter or required dust-collection components. After maintenance, check that all parts are fitted correctly and that washable components are completely dry.

Stop and switch off the device, then disconnect its charging power as instructed before checking removable parts. Do not reach into a rotating brush or clean while connected to charging power. Do not open internal electrical assemblies.

Do not put the appliance or lithium battery in normal household waste or burn the battery. Use an appropriate electronics or battery collection point under local disposal requirements. Do not open the battery pack yourself.

Use only original or manufacturer-approved accessories and charging equipment specified for Zenith 10. A similar shape does not confirm compatibility. Check the exact model and part identification before buying.

Keep the packaging, proof of purchase and photos of missing or damaged items. Contact UNINELL with the Zenith 10 model and order details. Do not use damaged power components; support must confirm the appropriate resolution for your order.

Contact UNINELL at service@uninell.com with your Zenith 10 model name, proof of purchase and a description of the issue.

Use Smart Life, as specified in the manual. Scan the download code in the supplied documentation, install the app, sign up or sign in and then add the robot. Do not substitute another model’s or competitor’s app.

Use a 2.4 GHz Wi-Fi network for setup. The instructions specify 2.4 GHz, so do not use a 5 GHz-only network. Enter the correct network name and password for the network used during setup.

Enable Bluetooth on your phone and turn on the robot. Hold the robot’s Home/recharge button for about 3 seconds until the indicator flashes. Add the discovered device in Smart Life, enter the 2.4 GHz Wi-Fi details and wait for confirmation.

Check 2.4 GHz Wi-Fi, the password, phone Bluetooth, pairing mode and signal strength. Re-enter pairing mode. If it still fails, restart the router, check for app updates and retry. A factory reset is not the default first step.

You can start basic cleaning with the robot’s power/clean button. Press briefly to start, press a button during cleaning to pause and press the clean button to resume. This does not mean advanced features such as room editing are available offline.

Hold the robot’s power button to switch it on or off. A short press starts cleaning. Distinguish holding for power control from pressing briefly for cleaning; pausing is not the same as powering off.

The manual describes sleep after roughly 10 minutes without operation, with the light off. Press any robot button to wake it. If it does not respond, check the battery and charging status.

Place it against a wall on a hard, level floor, not on carpet. Leave about 0.6 m (2 ft) on each side and 1.5 m (5 ft) in front, away from stairs or drop-offs. Choose good Wi-Fi coverage for connected use.

Remove shipping protection and film, fit the side brush and clear cables, tangling hazards and fragile items from the floor. Use necessary physical barriers at stairs, balconies or other drop-offs rather than relying only on sensors.

Clear obstacles around the dock and move the robot closer before retrying. Switch off as required for maintenance and use a dry cloth on charging contacts and docking-location areas. Check that the dock has power and is positioned as instructed.

Check both ends of the dock power cable, the outlet and the dock indicator. Disconnect power as required for maintenance, wipe robot and dock charging contacts with a dry cloth, then align the robot again. Do not bridge contacts with metal objects.

Stop and switch off the robot. Check the main brush, side brush, drive wheels and front caster for entanglement or jamming. Remove visible debris and correctly refit removable parts. Contact support if the problem persists; do not force continued operation.

Switch off and disconnect dock power as required for maintenance. Gently wipe sensors and charging contacts with a soft, dry cloth. Do not spray cleaner or water into sensor openings or rinse charging contacts.

The manual states that cleaning will not start when power is too low. Put the robot on its powered dock to charge before starting a task. Being able to turn on does not mean there is enough charge for cleaning.

Put it on a powered dock and check charging contact. The troubleshooting table specifies operation within 0–40°C; move it to suitable conditions if too cold or hot. Contact support if it remains unresponsive.

Briefly press the Home/recharge button while the robot is idle or paused. It will try to return to the dock and also returns automatically after cleaning. Keep the approach path and dock surroundings clear.

The setup instructions recommend charging for 4 hours before the first cleaning. The specifications list a normal charging time of 4–5 hours. These are charging instructions, not cleaning runtime figures.

On versions supplied with a remote, hold the remote’s recharge button for 3 seconds to toggle voice muting. Do not confuse this with holding the robot’s own Home button for 3 seconds, which starts Wi-Fi pairing.

The remote guide lists Eco, Standard and Max suction, plus low, medium and high water levels. Water adjustment requires a filled tank and correctly fitted mop assembly. Carpet boost can increase suction when carpet is detected.

The remote guide describes Spot cleaning as an approximately 1.5 × 1.5 m area around the robot’s current position. Place the robot where local cleaning is needed and remove nearby cables and obstacles.

The manual gives an approximate initial mapping time of 10–20 minutes; the layout affects the actual time. Automatic cleaning follows edges and planned cleaning paths. Clear the floor and leave the rooms you want mapped accessible.

Remove the combined dustbin and water tank, open the water inlet, fill it and close the cap. Attach the mop cloth to its plate, then fit the plate and tank assembly correctly to the robot. Check that everything is secure and there are no leaks before starting.

Do not run a mopping task over carpet with a wet mop attached. The manual instructs you to avoid carpets and set suitable restricted areas after initial mapping. Carpet boost for vacuuming does not establish automatic mop lifting.

The supplied manual describes manual mop and tank cleaning, not automatic mop washing at the dock. After mopping, remove the mop assembly, empty remaining water, clean the cloth and tank, and let them dry before storage.

This manual instructs you to tap dust from the HEPA filter. It allows cleaning the dustbin, primary filter and sponge with water; that permission should not be extended to the HEPA filter. Let washable parts dry completely before reassembly.

Open the dust compartment and pull the old bag vertically out by its tab. Slide the new bag’s collar fully into the guides, check that it is seated securely and replace the cover. Replace the bag as a consumable rather than washing it like a tank or dustbin.

The manual recommends cleaning the dust-collection station weekly and the sensors monthly, with regular removal of hair and debris from the main and side brushes. Check more often in dusty or hairy conditions. Use a dry cloth for sensors and electrical contacts.

On the robot, breathing purple means returning to the dock and solid purple means low battery. Solid blue indicates standby or cleaning; breathing blue can indicate startup, updating or charging. Flashing red indicates an error. Interpret the light with the current operation, not as a diagnosis of a specific failed part.

Solid blue indicates power, flashing blue indicates connecting, breathing blue indicates charging, and flashing red indicates an error. Distinguish dock lights from robot lights. For errors, check power and installation and send support a video of the light pattern.

The manual states that the robot cannot be switched off while charging. To turn it off, first end the task and remove it from the charging contacts, then use the robot’s power-off button operation.

Remove floor cables, hanging curtains and items that can catch in brushes or wheels. Low furniture may trap the robot; block access or adjust the clearance beneath it. Do not force the robot into a space without checking its height.

This manual lists a 14.4 V, 2600 mAh battery and a robot charging input of 19 V DC, 0.6 A. Battery capacity does not establish a fixed cleaning runtime. Also check the label on your own unit.

Check whether the dustbin is full, the filter is blocked or the main brush is tangled with hair. Switch off before cleaning each part, follow the manual’s filter-care method, and refit the bin and brush cover correctly before retrying.

The troubleshooting table lists excessive heat or cold and dirty charging contacts as possible factors. Let the unit return to suitable conditions, then stop it and disconnect the station before wiping contacts with a dry cloth. If the issue remains, report charging time and light behavior to support.

No. Do not use UR3 to vacuum liquid or operate it in standing water. A robot’s controlled mopping function does not make it suitable for collecting spills.

Do not collect burning or smoking materials, liquids or hazardous chemicals. Remove hazardous material before cleaning.

Stop using damaged or leaking equipment, batteries or power components and contact support. Do not open the battery, short its terminals or repair internal circuitry yourself.

No. Do not immerse or rinse the main unit, battery, charging equipment or electrical contacts. Wash only removable parts expressly identified as washable in the model’s instructions and let them dry completely before refitting.

No. UR3 is not a toy. Prevent children from playing with it or touching moving parts. Supervise children and pets around a moving robot; do not stand, sit or place objects on the robot.

Stop and switch off the device, then disconnect its charging power as instructed before checking removable parts. Do not reach into a rotating brush or clean while connected to charging power. Do not open internal electrical assemblies.

Do not put the appliance or lithium battery in normal household waste or burn the battery. Use an appropriate electronics or battery collection point under local disposal requirements. Do not open the battery pack yourself.

Use only original or manufacturer-approved accessories and charging equipment specified for UR3. A similar shape does not confirm compatibility. Check the exact model and part identification before buying.

Keep the packaging, proof of purchase and photos of missing or damaged items. Contact UNINELL with the UR3 model and order details. Do not use damaged power components; support must confirm the appropriate resolution for your order.

The manual notes that some packages do not include a remote; check the contents of your purchased bundle. Where a remote is supplied, use AAA alkaline batteries and install them with the correct polarity.

Contact UNINELL at service@uninell.com with your UR3 model name, proof of purchase and a description of the issue.

Connect the telescopic tube to the main unit, then attach the motorized floor head. Check that each connection locks securely and adjust the tube length as needed. Press the corresponding release button to detach a part rather than pulling forcibly.

Use the supplied charger with the battery attached to the vacuum or remove the battery and charge it separately. Wall-mounted charging is also illustrated when the holder is installed. Do not substitute an unapproved charger just because its connector looks similar.

Switch off and disconnect charging power. Empty the dustbin, then check the filters, telescopic tube, main suction inlet and floor head for blockages. Clean, dry and refit parts according to this model’s maintenance instructions before testing again.

Switch off, remove the roller from the floor head and use the cleaning tool to remove wrapped hair and debris. Refit and lock the roller. Do not clean a moving brush or force a jammed head to keep running.

Switch off and hold the dustbin over a waste bin. Press the bottom-lid release to empty the contents. For deeper cleaning, use the dustbin-assembly release to remove the bin. Check that the latch locks when refitting.

Yes. Switch off and use the battery-release button to detach the battery. Align the connection and lock it securely when refitting. Remove only the complete battery pack; do not dismantle its internal components.

The instructions show cleaning the removable roller. Take it out, remove hair and wash only the washable roller component. Let it dry completely before refitting. Do not immerse the complete motorized floor head or its motor section.

The supplied instructions describe everyday operation through the power and mode controls on the vacuum and provide no app-pairing procedure. Use the on-device controls; do not apply a robot vacuum’s Smart Life pairing steps to this model.

Press the power trigger to start or stop cleaning. UV5 starts in Barefloor mode. Use the mode-selection button to switch between Barefloor, Carpet and Turbo. Turbo is intended for quick pickups or deep cleaning.

Fully charge it before first use. The manual gives approximately 4–5 hours for a full recharge; remaining battery level and conditions affect the actual time. Use the supplied charger and unplug charging power during extended non-use.

Do not charge below 10°C (50°F) or above 40°C (104°F). The instructions require room-temperature operation and prohibit use or storage below 3°C. Let a very cold or hot battery return to a suitable temperature before charging.

For storage longer than 30 days, keep the battery at about 30%–50% charge in a dry place below 80°F (approximately 27°C). The manual advises charging normally every six months of storage. Do not open the battery pack.

This UV5 manual permits rinsing the HEPA filter, foam filter and filter assembly with water, without soap or detergent. Remove them from the main unit first, let them dry completely and refit correctly. Never operate with wet or missing filters.

Switch off and disconnect charging. Clean the dustbin, check whether the filter needs replacing and inspect the floor head and telescopic tube for blockages. Do not confuse this icon with the vacuum-body icon flashing three times for overheating.

It indicates a blocked roller brush. Switch off, remove the roller, clear entanglement and refit it before trying again. The same flash count on a different icon is not necessarily the same fault.

The manual identifies three flashes of the vacuum-body icon as overheating. Stop use and wait one hour before trying again. If the fault persists or there is damage or an unusual smell, do not repeatedly force a restart; contact support.

The manual directs you to customer support for all three patterns and gives no user disassembly procedure. Record the icon and flash count, then contact support.

The display groups charge into 0%–9%, 10%–25%, 26%–50%, 51%–75% and 76%–100%; the lowest band flashes. These are charge ranges, not remaining cleaning minutes.

Switch off and check whether the dustbin is overfilled, the bin assembly is fitted correctly and the filter is installed. Empty and clean the bin, then securely refit the bin and filter before testing again.

Check both charger connections, power at the outlet and correct battery or wall-holder charging contact. Try a known-working outlet. If the battery still will not charge, contact support; do not replace individual battery cells yourself.

The supplied manuals list a rated voltage of 29.6 V and capacity of 65.12 Wh. For replacement, still check the actual battery label and UV5 compatibility; matching voltage alone does not establish compatibility.

The supplied manuals list 100–240 V, 50/60 Hz input and 36 V DC, 0.5 A output. Follow the label on the adapter supplied with your unit. These ratings are not an endorsement of a third-party replacement.

Choose a suitable wall near an outlet and secure the holder using its mounting holes; some walls need suitable additional anchors. Press the tube adjustment button to shorten it to its minimum position, listed as about 425 mm, for more stable storage.

No. UV5 is for dry cleaning. Do not vacuum water or other liquids; move the vacuum away from spills and remove the liquid first.

Do not collect burning or smoking materials, liquids or hazardous chemicals. Remove hazardous material before cleaning.

Stop using damaged or leaking equipment, batteries or power components and contact support. Do not open the battery, short its terminals or repair internal circuitry yourself.

No. Do not immerse or rinse the main unit, battery, charging equipment or electrical contacts. Wash only removable parts expressly identified as washable in the model’s instructions and let them dry completely before refitting.

UV5 is not a toy. Prevent children from playing with it or touching moving parts. Keep children and pets away from the operating brush head.

Do not run UV5 without its dustbin, filter or required dust-collection components. After maintenance, check that all parts are fitted correctly and that washable components are completely dry.

Stop and switch off the device, then disconnect its charging power as instructed before checking removable parts. Do not reach into a rotating brush or clean while connected to charging power. Do not open internal electrical assemblies.

Do not put the appliance or lithium battery in normal household waste or burn the battery. Use an appropriate electronics or battery collection point under local disposal requirements. Do not open the battery pack yourself.

No. The UV5 manual expressly prohibits sharp items such as glass or nails, sawdust, drywall dust, ash, embers and burning or smoking material. It is not a specialist vacuum for renovation dust or hazardous waste.

Use only original or manufacturer-approved accessories and charging equipment specified for UV5. A similar shape does not confirm compatibility. Check the exact model and part identification before buying.

Keep the packaging, proof of purchase and photos of missing or damaged items. Contact UNINELL with the UV5 model and order details. Do not use damaged power components; support must confirm the appropriate resolution for your order.

Yes. Remove the telescopic tube and connect the appropriate crevice or combination tool directly to the main unit. Reattach the tube and floor head to return to stick-vacuum use.

Use the long crevice tool for narrow gaps such as between seats or sofa cushions, the combination tool for bedding, fabrics and windowsills, and the built-in brush for dressers, shelves and keyboards. Choose the tool to suit the surface and available space.

Contact UNINELL at service@uninell.com with your UV5 model name, proof of purchase and a description of the issue.

Connect the telescopic tube to the main unit, then attach the motorized floor head. Check that each connection locks securely and adjust the tube length as needed. Press the corresponding release button to detach a part rather than pulling forcibly.

Use the supplied charger with the battery attached to the vacuum or remove the battery and charge it separately. Wall-mounted charging is also illustrated when the holder is installed. Do not substitute an unapproved charger just because its connector looks similar.

Switch off and disconnect charging power. Empty the dustbin, then check the filters, telescopic tube, main suction inlet and floor head for blockages. Clean, dry and refit parts according to this model’s maintenance instructions before testing again.

Switch off, remove the roller from the floor head and use the cleaning tool to remove wrapped hair and debris. Refit and lock the roller. Do not clean a moving brush or force a jammed head to keep running.

Switch off and hold the dustbin over a waste bin. Press the bottom-lid release to empty the contents. For deeper cleaning, use the dustbin-assembly release to remove the bin. Check that the latch locks when refitting.

Yes. Switch off and use the battery-release button to detach the battery. Align the connection and lock it securely when refitting. Remove only the complete battery pack; do not dismantle its internal components.

The instructions show cleaning the removable roller. Take it out, remove hair and wash only the washable roller component. Let it dry completely before refitting. Do not immerse the complete motorized floor head or its motor section.

The supplied instructions describe everyday operation through the power and mode controls on the vacuum and provide no app-pairing procedure. Use the on-device controls; do not apply a robot vacuum’s Smart Life pairing steps to this model.

The leaflet shows two modes, Bare Floor and Carpet, selected with the mode control on the device. Do not use instructions describing a third Turbo mode from a different model.

Do not substitute a phone charger; the leaflet marks these as unsuitable. Use the original UV7 adapter. If charging fails, check the connections to the battery and outlet. A plug fitting into the socket does not establish compatibility.

The UV7 troubleshooting table states that the product cannot be used while charging. Stop charging and disconnect the charger before starting. If it still will not start when unplugged, check whether the battery needs charging.

Check that the adapter is properly connected to the battery, that it is plugged into a powered outlet and that it is the original UV7 adapter. Contact support if charging still fails after these checks.

Install the wall holder as illustrated and secure the vacuum to it. The leaflet contrasts an incorrect suspended floor head with the correct floor head resting on the floor. Do not simply leave the vacuum loosely leaning against a wall.

Use only original or manufacturer-approved accessories and charging equipment specified for UV7. A similar shape does not confirm compatibility. Check the exact model and part identification before buying.

Keep the packaging, proof of purchase and photos of missing or damaged items. Contact UNINELL with the UV7 model and order details. Do not use damaged power components; support must confirm the appropriate resolution for your order.

Yes. Remove the telescopic tube and connect the appropriate crevice or combination tool directly to the main unit. Reattach the tube and floor head to return to stick-vacuum use.

Contact UNINELL at service@uninell.com with your UV7 model name, proof of purchase and a description of the issue.