Shipping policy

Last updated: October 26, 2026

UNINELL ships to the United States, Canada, the United Kingdom, Germany, France, Italy and Spain. Orders are fulfilled from local warehouses in these markets, so your order is dispatched from the region it is delivered to whenever stock allows.

Shipping options and rates

• Standard shipping — $3.99, free on orders over $49.99. Estimated delivery: 3–5 business days after dispatch.
• Express shipping — $15.00. Estimated delivery: 1–2 business days after dispatch.

All prices and shipping fees are charged in US dollars (USD). The shipping options available to you, and the free-shipping threshold, are shown at checkout before you pay.

Order processing

Orders are processed on business days (Monday to Friday, excluding public holidays). We dispatch your order as soon as your payment is confirmed. Orders placed on a weekend or public holiday are normally processed on the next business day. Delivery estimates start from dispatch, not from the moment the order is placed.

Tracking

Once your order has been dispatched, we send a shipping confirmation with a tracking number to the email address you used at checkout. Tracking information may take up to 24 hours to become active with the carrier.

Delays

Delivery times are estimates provided by the carriers and are not guaranteed. Weather, carrier disruptions, customs checks and peak periods can add time. If your order is significantly delayed, contact us and we will investigate with the carrier.

Taxes and duties

Taxes are calculated at checkout where applicable. If your local customs authority charges import duties or taxes on delivery, those charges are the recipient's responsibility.

Incorrect address

Please check your shipping address before placing an order. If you notice a mistake, contact us as soon as possible at service@uninell.com; we can change the address only if the order has not yet been dispatched.

Damaged, lost or missing orders

If your parcel arrives damaged, or the tracking shows delivery but you have not received it, contact us within 30 days at service@uninell.com with your order number. We will work with the carrier to resolve the issue.

Returns

Shipping fees are non-refundable unless the item was faulty or incorrectly sent. Return conditions and refund timing are described in our Refund policy.

Contact

Questions about shipping? Email us at service@uninell.com or write to:
UNINELL
Room 802, 8/F, On Tin Centre, 1 Shuangxi Street, San Po Kong, Kowloon, Hong Kong SAR