Depending on your chosen delivery option at checkout, we’ll promptly email you a tracking link once your order is shipped.
Simply follow the link to stay updated on your order status. Opt into notifications for timely updates on any important order-related information
How do I cancel or edit an order?
Changed your mind or provided the wrong address at checkout? If your order hasn’t been processed or shipped yet, you can easily make changes. Simply log in to your account, go to ‘Your Account’ from the dropdown menu under your username. Navigate to ‘Orders’ on the left-hand side, and locate the order you wish to update in your Order History.
Why was my order canceled?
In certain situations, canceling your order emerges as the optimal choice to save you time and money. If your order is canceled, rest assured, you won’t incur any charges. For more details, consult our about auth holds.The primary reasons for order cancellation include:
- Limits on available quantities
- The item is out of stock
- Price or other listing errors
- Additional information is needed by our Credit and Fraud
- Avoidancedepartment
- Unavailable carrier or shipping method
We will send you an email if any part of your order is canceled or if we need more information to process your order.
I didn't receive all off my order?
Please confirm whether you have filled in your email address before placing an order. If you still cannot find the order, please contact support@uninell.com.
How do I reset my password?
In the event you forget a password for your computer, email, or social media accounts, you can reset your password directly through the system or application you’re using. In most cases, you can reset your password by answering a series of security questions or by requesting an email that contains a password reset link.
How do I change my password?
To change your password if you’re already logged in: Click account in the top right. Select Settings and privacy, then click Settings. Click Security and login. Click Edit next to Change password. Enter your current password and new password. Click Save Changes.
How do I cancel my account?
You can cancel your account at any time during your paid subscription.
Trial users don’t need to do anything! You can continue to use your account until the end of the trial. After that, as long as you don’t upgrade, your account will be closed.
If you want to stop your trial early, follow the steps below for paying users.
As a reminder, no credit card information was taken when you signed up for the free trial.
After submitting your return, kindly allow a processing time of at least 2-3 weeks before checking the status of your refund.
How do I return my order?
We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously. Return policies are an extension of the customer service retailers provide; they tend to be fairly liberal as a consequence.
