Smart Clean Sophistication

Privacy policy

We, including all affiliates and subsidiaries (hereinafter referred to as “Uninell.com”, “us” or “we”), are committed to protecting your privacy. Our goal is to provide you with a positive experience on our website www.Uninell.com (“website”) while also keeping your personal information secure. Please read this Privacy Policy to learn about the information that we may collect from you and how we use and protect your information. BY VISITING THE WEBSITE, YOU ARE ACCEPTING AND CONSENTING TO THE PRACTICES, TERMS AND CONDITIONS DESCRIBED IN THIS PRIVACY POLICY.

Collection and Use of Personal Data
Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.
 
Promoting safety and security
We abide by the principles of legality, legitimacy, and transparency, use, and process the least data within a limited scope of purpose, and take technical and administrative measures to protect the security of the data. We use personal data to help verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. Such processing is based on our legitimate interest in helping ensure the safety of our products and services.
 
What Personal Data We Collect
Your account information and customer support:
If you fill in forms or register an account on the website or correspond with us by phone, email or social media account, you may be providing us with information about you, which may include personal information. This includes information you provide when you register on the website, apply for coupons or extend the warranty, register or return a product, subscribe to any of our services, search for a product, place an order on the website, participate in discussion forums or other social media functions on the website, enter a campaign, promotion or survey, participate in a training session or other event, download firmware, software, and apps, or when you report a problem relating to the Website or our products or otherwise request support
Personal Information you give us:
This may include your name, address, email address, phone number, and other contact information any other information that can be used to personally identify you. Please note, we may use a third-party payment processor (such as Paypal) to assist in securely processing your personally identifiable payment information. The credit card information that you provide is encrypted and transmitted directly to Paypal. We do not store your credit card information and do not control it and are not responsible for Paypal or its collection or use of your information. You may find out more about how Paypal stores and uses your credit card information by accessing Paypal’s privacy policy.
Device and Technical Information
We automatically collect information when you visit the Website, including:
Technical information, including the Internet protocol (“IP”) address used to connect your computer or other devices to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system, platform, and language preferences. This information is all normally provided by your web browser, and we do not specifically request it
Information about your visit to the website, including the full Uniform Resource Locators (“URL”) clickstream to, through, and from the website (including date and time); products you viewed or searched for; page response times; download errors; length of visits to certain pages; videos watched; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page
Cookies:
Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. In this Cookie Statement, we refer to all of these technologies as “cookies.” We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. Please note that the specific cookies we may use vary depending on the specific websites and services you use.
Information we receive from other sources:
We work closely with third parties who provide services to us (including, for example, business partners, sub-contractors in technical, payment, and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and we may receive information about you from them.
 
How We Use Your Personal Data
We use the information we collect for a number of purposes. These purposes will be consistent with the reason you provided the information to us or for a directly related purpose. The uses we make of such information are to:
Providing, improving, and developing our products and services:
We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits. Such processing is based on our legitimate interest in offering you products and services and for business continuity. If you enter a contest, or other promotion, we may use the personal data you provide to administer those programs. Some of these activities have additional rules, which may contain further data about how we use personal data, so we encourage you to read those rules carefully before participating.
Communicating with you:
Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out. We also may use your data to process and respond to your requests when you contact us. Subject to your prior express consent, we may share your personal data with third-party partners who may send you marketing communications in relation to their products and services. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns.
NOTE: For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent by contacting us.

Sharing information
Under no circumstances do we rent or sell your personal information to third parties for marketing purposes. We only share your personal information with third parties for marketing purposes if you have granted us permission to do so, and in accordance with the “Marketing” section below. We share personal information in the following ways:
Within Uninell.com for purposes of data processing or storage
Within Uninell.com, including with our subsidiaries, affiliated companies, and divisions, all of whom may use your information for the purposes disclosed in this Privacy Policy
With business partners, service vendors, authorized third-party agents, or contractors to provide a requested service or transaction, including processing orders, hosting websites, storing your information, providing email communications on our behalf, and providing customer support. For example, when making purchases on the Uninell.com website stores, Uninell.com uses a payment processor to verify your payment card information. Your payment card information is passed through to the payment processor and is not collected or stored by Uninell.com. The payment processor is authorized to use this information only to authenticate your purchase and for no other purpose. We only provide these third parties with the minimum amount of personal information necessary to complete or provide the requested service or transaction, and we do not allow third parties to use your personal information for a different purpose than what was disclosed to you
With service providers, advisors, or other third parties to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition, or sale of all or a portion of our assets. If Uninell.com merges with or acquires or is acquired by another entity, personal information would be transferred as a whole to the successor entity
To comply with the law or legal process (such as responding to subpoenas or court orders), to comply with government reporting obligations, and to exercise our legal rights or defend against legal claims
To protect our legal rights or those of others, such as protecting the Uninell.com brands or investigating violations of Uninell.com terms of use, violations of law, intellectual property infringement, misuse of Uninell.com websites, fraud, or potential threats to personal safety.

In addition, we share aggregated anonymized information, including usage data about our products, with third parties for a variety of purposes, including analyzing trends about home networking and utility use, to show third parties how their products could work with the products and to generally improve home networking. We’ve taken steps to ensure that this information cannot be linked back to you and we require third parties to keep all shared information in its anonymized form.
Any third parties with whom we share your personal information are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. We will take all reasonable steps to make sure these third parties comply with the same privacy principles that govern our collection of your personal information.
We will ask for your consent, such as by email response, opt-in box or click-through agreement acceptance, before we use or share your personal information for any other purpose.

Marketing
You have the right to ask us not to process your personal information for marketing purposes. We will inform you (before collecting your personal information) if we intend to use your personal information for marketing purposes, or if we intend to disclose your personal information to any third party for marketing purposes.
We will always give you choices about your personal information. Some choices are presented up front in the form of opt-in notices or acceptance boxes for marketing to you or sharing your personal information with third parties. You always have the choice to opt out if you later change your mind. One form of opt-out is clicking the Unsubscribe link in a marketing email. This will take you off our marketing email list. Please note that these opt-in/opt-out choices do not apply to the receipt of mandatory website, service, or software communications, such as update or downtime information, or receipt of order or shipping confirmations on Uninell.com website stores, which you may receive periodically as part of Uninell.com performing its contract with you, unless you cancel your service or order or terminate use of software in accordance with the applicable terms of use or license agreement.
If you do not wish to receive direct marketing material from us or a third party, in addition to following the “Unsubscribe” instructions in a marketing email, you can send us an email request at support@uninell.com.
 
Data Disclosure or Storage, Transfer, and Processing
Fulfillment of legal obligations:
Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. Treatment of personal data of EEA residents — As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data, such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) (“GDPR”).
For the purpose of reasonable implementation or application of this article:
We may share personal data with all our-affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party. We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
Legal Compliance and Security or Protect Other Rights
It may be necessary by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence for us to disclose personal data. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

Accessing and updating your personal information
We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data. To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. You may contact us to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.
You can make a request to exercise any of these rights in relation to your Personal Information by sending the request by email to support@uninell.com.
We will respond to your request promptly upon receipt. If you are in the EEA, this will be within one month of receipt, or, if further time is required, we will inform you of this and the reason for the delay. We may ask you to verify your identity before we can act on your request. If your Personal Information has been disclosed to a third party in accordance with this Privacy Policy, we will take reasonable steps to notify the third party of any updated information you provide to us.
If you are in the EEA, you also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. Please click here for a list of contact details for the EEA data protection authorities.
 
Third-Party Websites and Services
When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party’s privacy policy. Our website, products, and services may contain links to or the ability for you to access third-party websites, products, and services. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. This Privacy Statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.
 
Security
We strive to maintain appropriate administrative, technical, and physical safeguards designed to protect the information collected by the website. Unfortunately, the transmission of information via the Internet is not 100% secure.
It is important to note that if you use a computer or device that can be accessed by others, other people may be able to access unencrypted personal information. If you do not want your information to be available to others, exercise caution when using public computers or devices or when using any computer or device to which users unauthorized by you may have access.
We recommend that you take every precaution in protecting your personal information when you are on the internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser. You should also be aware that names that you give your Wi-Fi-enabled devices, home networks and services (also known as “friendly names”) may be detectable by others outside your home, so you should not use personal information as part of your friendly names.
 
Data Security, Integrity, and Retention
We will only retain your personal information to fulfill the purposes for which it was collected, as required for legitimate business purposes as described in this Privacy Policy, or otherwise permitted by law. When we no longer need to use personal information, we will remove it from our systems and records and/or take steps to anonymize it so that you can no longer be identified from it.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
 

Changes to this Privacy Statement
We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created.

How to contact us
If you have complaints or concerns about this Privacy Policy, please contact us at support@uninell.com. We treat all complaints about a breach of privacy laws seriously. Someone from Uninell will investigate your complaint and respond to you within a reasonable time.

Orders & Purchases
Where is my order?
Depending on your chosen delivery option at checkout, we’ll promptly email you a tracking link once your order is shipped.
 
Simply follow the link to stay updated on your order status. Opt into notifications for timely updates on any important order-related information
How do I cancel or edit an order?
Changed your mind or provided the wrong address at checkout? If your order hasn’t been processed or shipped yet, you can easily make changes. Simply log in to your account, go to ‘Your Account’ from the dropdown menu under your username. Navigate to ‘Orders’ on the left-hand side, and locate the order you wish to update in your Order History.
Why was my order canceled?
In certain situations, canceling your order emerges as the optimal choice to save you time and money. If your order is canceled, rest assured, you won’t incur any charges. For more details, consult our about auth holds.The primary reasons for order cancellation include:
  • Limits on available quantities
  • The item is out of stock
  • Price or other listing errors
  • Additional information is needed by our Credit and Fraud 
  • Avoidancedepartment
  • Unavailable carrier or shipping method

We will send you an email if any part of your order is canceled or if we need more information to process your order.
I didn't receive all off my order?
Please confirm whether you have filled in your email address before placing an order. If you still cannot find the order, please contact support@uninell.com.
Account
How do I reset my password?
In the event you forget a password for your computer, email, or social media accounts, you can reset your password directly through the system or application you’re using. In most cases, you can reset your password by answering a series of security questions or by requesting an email that contains a password reset link.
How do I change my password?
To change your password if you’re already logged in: Click account in the top right. Select Settings and privacy, then click Settings. Click Security and login. Click Edit next to Change password. Enter your current password and new password. Click Save Changes.
How do I cancel my account?
You can cancel your account at any time during your paid subscription.
Trial users don’t need to do anything! You can continue to use your account until the end of the trial. After that, as long as you don’t upgrade, your account will be closed.
If you want to stop your trial early, follow the steps below for paying users.
As a reminder, no credit card information was taken when you signed up for the free trial.
Returns & Refunds
Where is my refund?
After submitting your return, kindly allow a processing time of at least 2-3 weeks before checking the status of your refund.
How do I return my order?
We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
What is return policy?
Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously. Return policies are an extension of the customer service retailers provide; they tend to be fairly liberal as a consequence.
Shipping & Tracking
How do I change my delivery address?
At this time, we can’t change your delivery address once the order has been processed. If your order hasn’t been processed yet, you can file a cancellation request. Then, you can place a new order with the correct address.
My order hasn't arrived yet. Where is it?
If your order hasn’t arrived by the expected delivery date, you can check the website to see the current status of your order here.
Please note: The expected shipping times for orders outside of the UK and ROI, do not take into account possible delays if your parcel is held up in customs. We would ask you to allow 21 days from order to receive your item(s), prior to further investigation.
If you’ve ordered during one of our sales it gets pretty busy, so your delivery might take a little longer to get to you.
How will I see if I get free shipping?
They say nothing is free in life—even “free shipping.” That’s because, even if you offer free shipping, someone has to pay for it. Usually, that’s going to be you, the business owner!

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